Account deletion 🗑️
One last check before deleting
Section titled “One last check before deleting”If you’re currently subscribed, consider canceling the subscription first. Trial benefits may not return when you sign up again.
The deletion flow
Section titled “The deletion flow”Step 1: Open the deletion screen
Section titled “Step 1: Open the deletion screen”Profile tab → Settings → Request Account Deletion
Step 2: Type the confirmation phrase
Section titled “Step 2: Type the confirmation phrase”You have to type “Noted” exactly to proceed to the next step.
Step 3: Re-enter password (email signup)
Section titled “Step 3: Re-enter password (email signup)”Users who signed up with email/password have to re-enter their password.
(SNS signups skip this step.)
Step 4: Pick a reason for leaving
Section titled “Step 4: Pick a reason for leaving”Pick one of:
- “I do not understand how to use RedKiwi app”
- “I have a duplicated account”
- “I don’t have time to learn English”
- “The learning method doesn’t suit me”
- “I’m using another language learning app”
- Other reason (free text)
This info is used for product improvement. 🙏
Step 5: Final confirmation → done
Section titled “Step 5: Final confirmation → done”When deletion completes, “Your account has been successfully deleted” appears → you’re automatically signed out.
🔐 Data handling
Section titled “🔐 Data handling”Deleted immediately
Section titled “Deleted immediately”- Sign-in credentials (email / SNS links)
- Time and reason of deletion — minimum info for stats / abuse prevention
- Some aggregated anonymous data (no personal identifiers)
Re-signing up
Section titled “Re-signing up”You can sign up with the same email, but:
- Previous study records can’t be recovered
- It’s a fully new account starting from scratch
Canceling subscription vs. deleting account
Section titled “Canceling subscription vs. deleting account”This trips a lot of people up. Here’s the difference:
| Aspect | Cancel subscription | Delete account |
|---|---|---|
| Account | Stays | Deleted |
| Study record | Stays | Deleted |
| Coming back | Re-subscribe any time | Start over with a new account |
| Membership | Active until expiration | Gone immediately |
“I just don’t want to keep paying” → just cancel the subscription (don’t delete). You can keep using the free version.
Important reminder
Section titled “Important reminder”If you delete and immediately think “wait, I made a mistake,” recovery is very hard. Please think it through.