Refunds 💰

The basic rule

The path for a refund depends on where you bought the subscription. iOS: request directly with Apple. Android: contact RedKiwi support and we can handle it for you.

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🍎 iOS (Apple App Store)

For iOS, Apple processes refunds directly. RedKiwi can’t process them on your behalf.

How to request

At reportaproblem.apple.com:

1. Sign in with your Apple ID
2. Find the RedKiwi subscription in your recent purchases
3. Click “Request a refund”
4. Write a reason → submit

Notes

• Apple decides whether to approve. The outcome depends on the reason and your usage pattern.
• Approval / denial results are sent via Apple email.
• More details → Apple’s refund policy

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🤖 Android (Google Play)

For Android, contact RedKiwi support and we can handle the refund directly.

How to request

1. RedKiwi app → Settings → “Do you need help?” (1:1 inquiry)
2. Please include:
   • Account email
   • Date and amount of payment
   • Reason for the refund
3. We’ll review and let you know the outcome

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💡 Before requesting a refund

1. Do you actually need a refund?
   • You can keep using Premium for the remainder of the cycle anyway
   • If you only want to stop the next charge → just cancel the subscription → Subscription management
2. Please include the following info
   • The RedKiwi account email used for payment
   • Date of payment
   • Amount of payment
   • Reason for the refund

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When refunds may be denied

• You’ve already used Premium for a substantial period
• The Terms of Service have been violated
• For iOS, the request falls outside Apple’s refund-eligible window