Subscription management 📋
Checking your subscription status
Section titled “Checking your subscription status”You can see your current status in the Membership info section of the Profile tab.
What’s shown
Section titled “What’s shown”- Current plan (Monthly / Annual)
- Renewal date — “Expires on Month Day”
- Trial in progress label — “Currently on free trial”
- Expired state — “Expired on Month Day”
What to do based on status
Section titled “What to do based on status”| Display | Meaning | Next step |
|---|---|---|
| You don’t have RedKiwi Membership. | Free user | Start a trial / subscription if you want |
| Currently on free trial | Trial ongoing | Decide whether to cancel before the 24-hour window |
| e.g. “Expires on Dec 25” | Subscription active | No action needed |
| e.g. “Expired on Dec 25” | Expired | Re-subscribe or stay on free |
How to cancel
Section titled “How to cancel”You can’t cancel inside the RedKiwi app — it’s done in the app store.
iOS (iPhone / iPad)
Section titled “iOS (iPhone / iPad)”- Open the Settings app
- Tap your name (Apple ID)
- Subscriptions
- Pick RedKiwi
- “Cancel Subscription”
Android
Section titled “Android”- Open the Play Store app
- Tap your profile icon
- Payments & subscriptions → Subscriptions
- Pick RedKiwi
- “Cancel subscription”
Web subscriptions
Section titled “Web subscriptions”If you subscribed on the web (redkiwiapp.com), cancel from the web dashboard or contact support.
Premium stays active until the cycle ends
Section titled “Premium stays active until the cycle ends”After canceling, Premium features stay until your current billing cycle expires. For example:
- You subscribed (1 month) on April 1
- You cancel on April 10
- Premium stays through April 30
- May 1, you switch to free
Restoring a purchase
Section titled “Restoring a purchase”Use this if you switched devices, reinstalled the app, or your membership suddenly disappeared.
On the in-app Purchase screen, scroll to the bottom and tap “Restore Purchase.”
Possible result messages
Section titled “Possible result messages”- ✅ “The purchase has been restored.”
- 🤷 “There are no purchases to restore.”
- ❌ “Purchase restore failed.”
Payment failures / failed renewals
Section titled “Payment failures / failed renewals”Why it happens
Section titled “Why it happens”- Card limit exceeded
- Card expired
- Payment error
- Update the payment method in the app store
- Restart the app — it’ll re-sync state automatically
- Still stuck? Contact support
App-side error messages
Section titled “App-side error messages”- “Payment failed.” / “Please confirm your card information and try again.”
- “There was a problem with the purchase process.”
Customer support
Section titled “Customer support”Subscription issue not resolved? Contact support:
- From the app, Settings → “Do you need help?” button
- Include the key info:
- Account email
- Device / OS
- Payment date and amount
- App store billing screenshot (if available)
That info gets you helped much faster.